Please review the points above for the most immediate assistance. If needed, attempt to factory default the unit.
Remote access: The latest version of FVMS no longer requires licensing Ensure the DVR type field matches the DVR Verify the unit can be accessed on the LAN HRDP only supports Internet Explorer 6 or higher Ensure Active X is installed and not being blocked Verify all necessary ports are open both internally and, Use 8.8.8.8 or 8.8.4.4 for testing For HRDP, verify DDNS login with engineering If using DDNS, verify valid DNS servers are configured. Verify DVR detects HDDs in Disk Management. i.e., DVR firmware, remote software and mobile appĮnsure that the video format is set to NTSC. Verify that all software and firmware is up-to-date. Have additional questions? Please contact us at 1.800.323.4576 5 Lighting (night time) conditions If the camera will not switch to night mode, try covering it to blockĮnvironmental lighting If the camera will not switch back to day mode, try pointing it at a brightįor IR cameras: Ensure all LEDs clear the camera housing If IR lighting is on but the scene is too dark, ensure the scene contains Test by swapping defective unit with a known-good unit.įor night time or low light issues: Camera should be properly back focused for low lightĪ welders lens can be held in front of the camera to simulate poor If condensation is occurring inside the camera verify that the housing is If using UTP video ensure the baluns are adequate for the distance of the Wattage and Amperage should equal or exceed the cameras spec Wires should not be ran in parallel from single output Verify that all cable lengths are within specifications.
Information which will be necessary when contacting Honeywell Systems forīelow is a list of the topics covered in this booklet:ġ3 Performance Series IP NVRs High Quality AnalogĢ0 Additional Helpful Information & LinksĢ1 Discover Online Learning Management System Tips that will aid in resolving common issues. Needed when contacting Honeywell Systems for support.Įach of the cards is specific to one product and contains troubleshooting This booklet also provides guidelines for the information Troubleshooting tips for all of the products supported by Honeywell Systems This booklet contains a set of reference cards aimed at providing quick Have additional questions? Please contact us at 1.800.323.4576 3
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